Registration Frequently Asked Questions



How do I edit my contact information? 

If you would like to edit your contact information on an existing account click the "Register Now" button enter your email address then select “Enter your password to login to an existing account” and enter the password you created when you first registered.  Then select “I would like to edit my account information” box and click “Sign In”.


How do I make edits to my order/add items to my order after I have already made my purchase?

Please contact us by email at to request edits to your order or to add items to your order.


I can no longer attend the Congress but my colleague is available to attend. What is the substitution policy?


If you are unable to attend ICE-CIM 2012, payment of a $50 administrative fee enables you to transfer your registration to another person by notifying ICE-CIM 2012 c/o Conference Solutions in writing by email, fax, or mail.  Substitutions will be transferred at the same rate as the original registration.  Substitutions can be made up until the pre-registration deadline, or at the onsite registration desk. 


I need to cancel my registration. What is the cancellation procedure and policy?

All cancellations must be submitted in writing via email, fax, or by mail.


Fax: 503-244-2401


Mail:  ICE-CIM 2012

c/o Conference Solutions

2545 SW Spring Garden Street, Suite 150

Portland, OR 97219 USA


Cancellation notices must be received in writing by October 1, 2012 to receive a refund, less a $175 administrative fee. No refunds will be issued for cancellations received after October 1, 2012.  Credit card refunds must be made to the same account used for payment.  If for any reason the Conference should be cancelled, ICE-CIM 2012 will refund the registration fee in full within 90 days of cancellation. The Conference is not responsible for the refund of airfare, housing, or other personal travel expenses.